Hospital Management for Directors of Care and Chief Nurses (AMD)
Target group
Nurses with post-secondary education/short higher education, with experience, graduates of the main degree.
General objectives
1. Training of health care management professionals at a competitive level in the European Union;
2. Development of specialists able to generate relevant solutions in line with the changes and instability of the hospital reforms;
3. Replacing the theoretical perspective specific to classical university education with a pragmatic approach, one that emphasises personal contributions equally with the amount of information to be assimilated;
4. Create an institutional framework for postgraduate training that provides the prerequisites for continuous training in line with new policies in this field;
5. Acquiring the knowledge necessary for both professional and personal development.
Specific objectives
At the end of the programme the learner will have to:
1. To acquire basic concepts and notions in hospital management, in order to enable senior nurses and care managers to carry out efficient administrative activities;
2. Develop analytical and individual study skills for further training in health management;
3. To learn the basics of the quality management system and quality documents at hospital level;
4. Practical application of theoretical concepts to hospital document management, quality assessment of hospital services;
5. Making health service delivery more efficient;
6. Knowledge of the functions, principles and specific aspects of health service management;
7. Identify priorities and establish criteria for prioritising them.
Skills
1. Training and development of managerial competences and skills, complementary to the initial medical training of nurses/midwives, in order to improve cost-effectiveness and efficiency of health services;
2. To familiarise nurses/midwives with elements of conceptual grounding, perspective in the management of new and problem situations that hospitals may face;
3. Using quality indicators to analyse the structure, processes and outcomes of activities carried out by health care providers (as institutions);
4. Know how to select staff according to current organisational needs, regularly evaluate staff for organisational development purposes;
5. Improve vertical and horizontal communication and develop teamwork skills within the organisation.
Program code – AMD
Programme coordinator: Dr. Ruxandra DIACONESCU
M1. Management of health services organisation and financing
Theme:
- Introduction to health management
- Managerial functions and roles
- Organisation and evaluation of the health system in Romania
- Health financing; health insurance
- Payment of suppliers and contracting of hospital services
- Calculating costs. Practical application
M2. Quality management system
Theme:
- The concept of quality and hospital service
- Quality management system
- Quality documents
- Patient satisfaction
- Indicators for assessing the quality of hospital services
- Quality measurement. Quality methods and tools
M3. Communicate
Theme:
- Communication – general
- Communication languages
- Communication styles
- Communication with the patient
- Organisational and managerial communication
- Public relations – general concepts
M4. Human resources
Theme:
- The role and importance of human resource management in health
- Human resources planning process
- Recruitment and selection of human resources
- Motivating staff
- Job analysis – Job description
- Performance evaluation
M5. Quality management
Theme:
- Patient care plan
- IAAM Management – p. I
- IAAM Management – p. II
- Management of healthcare waste
- Accreditation standards
- EAAAM Management
Written test
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